Help Center

All orders received before 3pm, Monday to Friday, will be despatched on the same day for Next Working Day delivery.  Any orders received after 3pm, or on a Saturday, Sunday, or Bank Holiday, will be despatched on the next working day. Deliveries are attempted by APC Overnight between the hours of 8am and 6pm, however they aim to have all items delivered by 3pm daily.

We also offer a free 'Select a Date' Delivery service, so that you can place your order in advance and have it delivered on a specific date.

We deliver across the whole of the UK.

Your bouquet will arrive fully assembled, as pictured, and will be delivered in a designer postal box, ideal to give to straight to the recipient.*

*Our designer postal boxes are used, first and foremost, as a postal box to protect your gift and can be used as a gift box if arriving intact.

All of our gifts that are sent through APC Overnight will require a signature upon delivery. For this reason, please ensure that you select a delivery date that you know someone will be in.

We offer a free Select A Date delivery service for all postcodes within the UK apart from the following:

AB30, AB34, AB36, AB37, AB38, AB41-AB56, BT, FK17-FK21, GY1, IM1, IV1-IV40, IV52-IV54, IV63, JE2, KW1-KW14, PA21-PA40, PH15-PH26, PH30-PH41, PH49, PH50, PO30.

This facility is available at our cart page. Please bear in mind that this is not a guaranteed delivery date, as unforeseen circumstances can prevent the courier from guaranteeing this.

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Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders take X business days to be delivered to you and we ship within X business days.
• International orders take X business days to be delivered via Carrier X, Carrier Z, Carrier N or Carrier M and we ship within same X business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over $X will have free shipping.
• Orders under $X will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

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You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
• We also accept offline payments via check & direct bank deposit in Country X and Country Z.
• Cash on Delivery is available in city X, city Z and city Y, up to $X. 

Note that additional exchange fee may apply if your currency is other than US dollars.

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Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email support@demostore.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

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Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within X business days.

Our support team is always happy to guide you at any step!

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• Where customers can track their orders?
• Is it possible to change the order and how it can be done?
• How to take care about XX item?
• If customer received only part of the whole order, what should be done?
• Can a loyal customer get a discount? 
• When is the next promotion?
• Can the seller send you product test samples?
• Privacy policy.
• How can an order be cancelled? 
• If an order is shipped, separately will there be double shipping charge? 
• Customs fees and/or taxes for international orders.